DEZAINT WARRANTY

WARRANTY INFORMATION

DESAINT LLC takes pride in the exceptional quality of our products. Nonetheless, we recognize that occasionally a defect may occur that was unforeseen. We stand committed to assisting you in resolving such issues through our warranty support. Should you face a problem with a product you ave purchased from us after the specified warranty period, we are here to provide guidance and support through the warranty fulfillment process.

WHAT DOES MY WARRANTY COVER?

Limited Warranty Coverage - Terms and Conditions:

MATTRESSES

Applicable Product(s): Dezaint Mattress Medium CA King; Dezaint Mattress Medium King, Dezaint Mattress Medium Queen, Dezaint Mattress Medium Full, Dezaint Mattress Medium Twin, Dezaint Mattress Soft CA King; Dezaint Mattress Soft King, Dezaint Mattress Soft Queen, Dezaint Mattress Soft Full and Dezaint Mattress Soft Twin.

At Dezaint, we introduce our 10-year limited warranty, a testament to the enduring quality and performance of our mattresses. We are confident in the durability and quality that goes into each product, and this warranty is our pledge to stand by your side for a decade of restful nights. This warranty covers manufacturing defects from the date of purchase.

Dezaint's responsibility for defective products is limited to replace, subject to the limitations described in this limited warranty.

This limited warranty does not apply to floor models or demonstrations samples or to products sold by unauthorized resellers or third-party websites. If a purchaser is not the original purchaser of this product, purchaser takes the product with all faults and without a warranty. If the purchase of this product was not directly from Dezaint, proof of purchase will be required to demonstrate that the product was purchased form Dezaint, and purchaser is eligible to make a valid claim under this Limited Warranty.

Dezaint undertakes no responsibility for the quality of the products except as provided in this Limited Warranty, and there are no warranties that extend beyond the description provided herein.

What does not cover? 

Any manufacturing defect in the assembly of the Mattress cover. Exclusions from Mattress Warranty:

  • Removing the mattress cover for any reason (removing the mattress cover will void this warranty)
  • Damage to the mattress due to environmental influences;
  • The warranty does not apply if the mattress presents stains, burns, odors, liquids, cuts, rips, damage from any type of liquids, physical abuse or damage to the cover material.
  • This warranty may only be used once per customer.
  • Keep the Law Tag Intact: it's a crucial identifier that provides important information about your product. This includes the make, model, date of creation, and specific warranty details. Claims cannot proceed without this tag, as it's essential for verifying your product's information.
  • Mattresses used for commercial purposes.
  • Clearance mattresses are not covered by warranty through DESAINT or any manufacturers. This condition applies to items labeled as display models, floor models, sales, and previously owned goods.
  • Please remember that in addition to the above conditions, labels for each product must be attached to the products for our warranty to be processed properly and efficiently.
  • Comfort reference: such as changes in the perceived level of firmness or softness.

 

Warranty Resolution:

Desaints liability and your remedies under this warranty in the event of a covered defect are as follows: Within the first 10 years of ownership, we'll replace your mattress with a new Desaint mattress of equal value.

NOTE: You must return the mattress or mattress cover and provide original proof of purchase.

How to Initiate a Warranty Claim: 2675 W 76 ST #3 HIALEAH, FL 33016 Phone: Limitations, Disclaimers, and Liability Restrictions: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by law, this warranty and the remedies set forth herein are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied, including but WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HID OR CONCERNED DEFECTS. IF SUCH WARRANTIES CANNOT BE EXCLUDED, DE-SAINT WILL LIMIT THE DURATION OF SUCH WARRANTIES TO THE SHORTER OF: A) THE DURATION OF THIS WRITTEN WARRANTY OR B) THE MAXIMUM LIMITED BY LAW FOR ANY IMPLIED OR STATUTORY WARRANTY. Long term. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. DESAINT limits these warranty remedies (at DESAINT Sleeps' sole discretion) to repair or replacement services as described herein. To the maximum extent permitted by applicable law, except as set forth in this limited warranty, in no event shall Sleep or its suppliers be liable for the procurement of substitute products or for any other special, incidental, consequential or indirect consequences arising therefrom. LIABILITY FOR DAMAGES OR IN CONNECTION WITH THE MMENHANG AND DE SAINT SLEEP MATTRESS OR YOUR OR ANY THIRD PARTY'S USE THEREOF, WHETHER BASED ON THE THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. This limitation will apply even if DE-SAINT SLEEP has received notice of such damage and regardless of the failure of any limited remedy of its essential purpose. DE-SAINT SLEEP'S AGGREGATE LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE OF THE MATTRESS WHICH GIVES SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.

ARBITRATION: If a dispute arises between you and Desaint concerning this Warranty, resolution will be determined and settled through binding arbitration between the parties, following the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). For more information about AAA, visit its website at adr.org. The arbitration shall be conducted in Florida, without any merging or combining with

ongoing proceedings involving either party. Each party will appoint one arbitrator, and the two designated arbitrators will select a third arbitrator to serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, the AAA will appoint the third arbitrator. The AAA may request information related to your product, including purchase details. Unless there are extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected or appointed. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be confidential, closed to the public, and all related records will be permanently sealed, except as necessary for court confirmation of the arbitration award. The arbitrators' decision will be final and binding, and judgment may be entered in any court of competent jurisdiction. You are required to seek arbitration under this Limited Mattress Warranty before seeking remedies or exercising rights under the Magnuson-Moss Warranty Act. If you choose to pursue rights and remedies not provided by the Magnuson-Moss Warranty Act, arbitration is not required.

GOVERNING LAW: This Limited Warranty will be governed by the laws of the State of Florida. WARRANTOR:675 W 76 ST #3 HIALEAH, FL 33016 Phone: Should any issues arise, our dedicated support team is here to assist you promptly and efficiently. Customers, please retain this limited warranty and your sales receipt proof of purchase for the 10-year limited warranty from the date of purchase. Please contact us at: customerservice@dezaint.com

PILLOWS

Applicable Product(s): Dezaint Frigus Pillow, Dezaint Moon Pillow, Dezaint Vall Pillow, Dezaint Cub Pillow, Dezaint Moe Pillow, Dezaint Sliep King Pillow, Dezaint Sliep Queen Pillow, Dezaint Cozy Pillow.

Embark your journey of restful sleep with our 5 year-limited warranty on pillows at Dezaint. We take pride in the quality of our pillows and are confident in their lasting performance. Our warranty ensures that you can enjoy a 5 year of restful nights,

free from concerns about manufacturing defects. Enjoy peace of mind for the next five years, as our warranty provides coverage against manufacturing defects. This warranty covers manufacturing defects from the date of purchase.

This limited warranty does not apply to floor models or demonstrations samples or to products sold by unauthorized resellers or third-party websites. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. Original proof of purchase by the original purchaser of any pillow and the law tag from the pillow will be required for the purpose of this 5-year limited warranty.

This warranty only covers, deterioration of the cell structure of the material that causes the product to not return to its original shape.

What does not cover?

It shall be reasonable without limitation to make such determination if the following are present: stains or damage to the materials or fabrics caused by stains, odors, burns, tears, damage from any type of liquids.

This warranty may only be used once per customer.

Pillow used for commercial purposes.

Please remember that in addition to the above conditions, labels for each product must be attached to the products for our warranty to be processed properly and efficiently.

Clearance pillows are not covered by warranty through DESAINT or any manufacturers. This condition applies to items labeled as display models, floor models, sales, and previously owned goods.

NOTE: You must provide original proof of purchase.

Should any issues arise, our dedicated support team is here to assist you promptly and efficiently. Customers, please retain this limited warranty and your sales receipt proof of purchase for the 5-year limited warranty from the date of purchase. Please contact us at: customerservice@dezaint.com

MATTRESS TOPPER

Applicable Product(s): Dezaint-Topper. Indulge in a decade on enhanced sleep quality with our exclusive 10-year limited warranty on mattress topper. We are confident in the durability and quality that goes into each product, and this warranty is our pledge to stand by your side for a decade of restful nights. This warranty covers manufacturing defects from the date of purchase. This limited warranty does not apply to floor models or demonstrations samples or to products sold by unauthorized resellers or third-party websites. If a purchaser is not the original purchaser of this product, purchaser takes the product with all faults and without a warranty. If the purchase of this product was not directly from Dezaint, proof of purchase will be required to demonstrate that the product was purchased form Dezaint, and purchaser is eligible to make a valid claim under this Limited Warranty. Dezaint undertakes no responsibility for the quality of the products except as provided in this Limited Warranty, and there are no warranties that extend beyond the description provided herein.

The warranty does not apply if the mattress topper presents stains, burns, odors, liquids, cuts, rips, damage from any type of liquids, physical abuse or damage to the cover material. This warranty may only be used once per customer. Mattress topper used for commercial purposes. Please remember that in addition to the above conditions, labels for each product must be attached to the products for our warranty to be processed properly and efficiently. Clearance mattress cover does not covered by warranty through DESAINT or any manufacturers. This condition applies to items labeled as display models, floor models, sales, and previously owned goods.

Should any issues arise, our dedicated support team is here to assist you promptly and efficiently. Customers, please retain this limited warranty and your sales receipt proof of purchase for the 10-year limited warranty from the date of purchase. Please contact us at: customerservice@dezaint.com

ADJUSTABLE BED

Embark on 2-year limited warranty of comfort and tranquility with Dezaint. We take the pride in the quality and innovation of our adjustable beds, and this warranty is a testament to our commitment to your satisfaction. For the next two years our warranty covers against manufacturing defects in materials or workmanship from the date of purchase to the original purchaser.

Dezaint's responsibility for defective products is limited to replace, subject to the limitations described in this limited warranty.

This limited warranty does not apply to floor models or demonstrations samples or to products sold by unauthorized resellers or third-party websites. If a purchaser is not the original purchaser of this product, purchaser takes the product with all faults and without a warranty. If the purchase of this product was not directly from Dezaint, proof of purchase will be required to demonstrate that the product was purchased form Dezaint, and purchaser is eligible to make a valid claim under this Limited Warranty.

Dezaint undertakes no responsibility for the quality of the products except as provided in this Limited Warranty, and there are no warranties that extend beyond the description provided herein.

What does not cover?

The warranty does not apply if the adjustable bed presents burns or damages on the power cables or electrical abuse, or stains on fabric. If the adjustable bed has been mishandled (including in shipping). If you sell or give or transfer the base to another person.

QUILTS

Applicable Product(s): Dezaint-quilt. Experience a year of coziness and quality with our 1-year limited warranty on quilts at Dezaint. Over the next 12 months, our warranty covers against any manufacturing defects. Dezaint's responsibility for defective products is limited to replace, subject to the limitations described in this limited warranty. If a purchaser is not the original purchaser of this product, purchaser takes the product with all faults and without a warranty. If the purchase of this product was not directly from Dezaint, proof of purchase will be required to demonstrate that the product was purchased form Dezaint, and purchaser is eligible to make a valid claim under this Limited Warranty. Dezaint undertakes no responsibility for the quality of the products except as provided in this Limited Warranty, and there are no warranties that extend beyond the description provided herein.

What does not cover?

It shall be reasonable without limitation to make such determination if the following are present: stains or damage to the materials or fabrics caused by stains, odors, burns, tears, damage from any type of liquids. The lack of proper care, to not follow care instructions on the washing labels.This warranty may only be used once per customer.Quilts used for commercial purposes. Please remember that in addition to the above conditions, labels for each product must be attached to the products for our warranty to be processed properly and efficiently. Clearance quilts does not covered by warranty through DESAINT or any manufacturers. This condition applies to items labeled as display models, floor models, sales, and previously owned goods.

Should any issues arise, our dedicated support team is here to assist you promptly and efficiently. Customers, please retain this limited warranty and your sales receipt proof of purchase for the 1-year limited warranty from the date of purchase. Please contact us at: customerservice@dezaint.com

BAMBOO SHEETS

Applicable Product(s): Dezaint-bamboo sheet set. Indulge in two years of tranquility and comfort with the added assurance of our 2- year limited warranty at Dezaint. We take pride in the exceptional quality of our bamboo sheets, and this warranty only covers against any manufacturing defects. Dezaint's responsibility for defective products is limited to replace, subject to the limitations described in this limited warranty. If a purchaser is not the original purchaser of this product, purchaser takes the product with all faults and without a warranty. If the purchase of this product was not directly from Dezaint, proof of purchase will be required to demonstrate that the product was purchased form Dezaint, and purchaser is eligible to make a valid claim under this Limited Warranty. Dezaint undertakes no responsibility for the quality of the products except as provided in this Limited Warranty, and there are no warranties that extend beyond the description provided herein.

What does not cover?

If the sheets are found to be decolorized or deformed, with stains, odors, burns, tears or liquid damage. The lack of proper care, to not follow care instructions on the washing labels.his warranty may only be used once per customer.Bamboo sheets used for commercial purposes. Please remember that in addition to the above conditions, labels for each product must be attached to the products for our warranty to be processed properly and efficiently.Clearance bamboo sheets do not cover by warranty through DESAINT or any manufacturers. This condition applies to items labeled as display models, floor models, sales, and previously owned goods.

MICROFIBER SHEETS

Applicable Product(s): Dezaint-micro sheet set. Indulge in two years of tranquility and comfort with the added assurance of our 1- year limited warranty at Dezaint. We take pride in the exceptional quality of our bamboo sheets, and this warranty only covers against any manufacturing defects. Dezaint's responsibility for defective products is limited to replace, subject to the limitations described in this limited warranty. If a purchaser is not the original purchaser of this product, purchaser takes the product with all faults and without a warranty. If the purchase of this product was not directly from Dezaint, proof of purchase will be required to demonstrate that the product was purchased form Dezaint, and purchaser is eligible to make a valid claim under this Limited Warranty. Dezaint undertakes no responsibility for the quality of the products except as provided in this Limited Warranty, and there are no warranties that extend beyond the description provided herein.

What does not cover?

If the sheets are found to be decolorized or deformed, with stains, odors, burns, tears or liquid damage.The lack of proper care, to not follow care instructions on the washing labels.This warranty may only be used once per customer. Microfiber sheets used for commercial purposes. Please remember that in addition to the above conditions, labels for each product must be attached to the products for our warranty to be processed properly and efficiently.Clearance microfiber sheets do not cover by warranty through DESAINT or any manufacturers. This condition applies to items labeled as display models, floor models, sales, and previously owned goods.

Should any issues arise, our dedicated support team is here to assist you promptly and efficiently.Customers, please retain this limited warranty and your sales receipt proof of purchase for the 1-year limited warranty from the date of purchase. Please contact us at: customerservice@dezaint.com

Exclusions from Warranty Coverage

It is crucial to be aware that merchandise classified as outlet, floor model, clearance, or any promotional items included gratis with your purchase are not encompassed by warranty protection.

Need for Photographic Evidence in Claims

To support your warranty claim, photographic evidence of the frame and box springs may be required to ensure compliance with the manufacturers support requirements.We urge customers to acquaint themselves thoroughly with the warranty details to avoid any voidance. It is imperative to follow the outlined process meticulously when filing a warranty claim to ensure a smooth and formal resolution to any product issues. For additional inquiries or assistance with warranty service, please feel free to contact our customer support team.

Warranty Submission Preliminary Checklist

We are here to assist you on the path to a successful warranty claim. Before we begin, let's ensure your product is eligible. Review the following details to verify what might disqualify your product and understand the necessary requirements for the warranty process.